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This Insurance Customer Service Centre in Jakarta reimagines the traditional insurance service environment as a warm, welcoming and hospitality-inspired space. The design focuses on creating a more comfortable and intuitive customer journey, from arrival and waiting through to private consultation.
Warm timber finishes, natural textures, greenery and comfortable lounge seating soften the corporate environment, while subtle local design elements give the space a distinctive sense of place.
The layout moves naturally from reception to semi-private service counters, waiting areas and private consultation rooms. Generous natural light, city views and feature ceiling lighting create a relaxed atmosphere where customers can feel at ease while waiting to be served.
The result is a customer service environment that balances professionalism, privacy and comfort, while creating a more personal and welcoming experience for Prudential customers.
As an international design firm specializing in commercial and work oriented spaces, PAND Design Group is adept at translating clients diverse requirements into unique workspaces that contribute to a company’s success and growth.
